Privacy policy

At La Resinoteca, we take the protection of your personal data very seriously. This policy explains what data we collect, how we use it, and what rights you have as a user.

1. Data controller

  • Name: LA RESINOTECA
  • Address: Madrid, Spain
  • Email: laresinoteca@gmail.com
  • Website: www.laresinoteca.es

2. What personal data do we collect?

When you place an order or register on our website, we collect the following data:

  • First name (required)
  • Last name (optional)
  • Profession (required for personalisation)
  • Shipping address
  • Email address
  • Phone number (optional)
  • Payment data (processed by secure third-party platforms such as Stripe, PayPal, etc.)

This data is necessary to manufacture your personalised order and deliver it correctly.

3. Purpose of data processing

Your personal data is collected and processed for the following purposes:

  • Managing your order, manufacturing, and delivery
  • Issuing invoices and payment receipts
  • Handling enquiries and after-sales support
  • Sending informational or promotional communications if you have explicitly consented

We will never use your data for purposes other than those stated above, nor share it with third parties without your consent, except where required by law.

4. Data retention

Your data will be retained:

  • For the duration of the commercial relationship
  • As long as there is a legal obligation to retain it (e.g. invoices)
  • Until you request its deletion

5. Your rights

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure (right to be forgotten)
  • Object to processing
  • Request restriction of processing
  • Data portability

You may exercise your rights by emailing laresinoteca@gmail.com with a copy of your ID or identifying document.

6. Data security

We have implemented technical and organisational measures to ensure the security, integrity, and confidentiality of your data, particularly on payment platforms and during the transmission of information through this website.

7. Cookies

Our website uses cookies to improve the user experience. For more details, please refer to our Cookie Policy.

8. Changes to this policy

We reserve the right to update this Privacy Policy to reflect legislative changes or website improvements. Users will be informed when such changes are significant.